Refund and Cancellation Policy

Cut flowers (products you can order online)

• To cancel an order, contact us as soon as possible with your order number. An order that has not yet been prepared or dispatched can usually be cancelled. If you have already paid online, we will refund it to the original payment method.
• If your flowers arrive damaged or in poor condition, contact us promptly with your order number and clear photos. We will look into it and arrange a replacement or refund where it is warranted.
• Flowers are perishable, so we cannot accept returns of flowers delivered in good condition.

Bouquets, arrangements and hampers (quoted on enquiry)

• Once you have approved a quote and we have started preparing your order, it may no longer be possible to cancel it. We will tell you where you stand when we send the quote.
• If an arrangement arrives damaged or is not what was agreed, contact us promptly with photos and we will work out a replacement or partial refund with you.

How refunds are paid

Online payments are refunded to the original payment method; for cash on delivery orders we will agree the refund method with you. The time it takes to reach your account depends on your bank or payment provider.

How to ask for a refund or cancellation

Contact us with your order number and the reason.

Phone: +91 93540 16059