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Questions about an order, a custom bouquet or an event? Send us a message and we will get back to you.
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Quick answers
Before you write
Can I change or cancel an order?
Contact us as soon as possible with your order number. Once an order has been prepared or dispatched we may not be able to change it, so earlier is always better. See our Refund and Cancellation Policy for details.
Can I customise a bouquet?
Yes. Tell us the flowers, colours, budget and occasion through the Enquire button on a product or through the contact page, and we will confirm what we can arrange and the price before you commit.
Where do you deliver?
We are based in Delhi NCR and deliver in and around it. If you are not sure we reach your area, send us a message before you order.
How much does delivery cost, and can I choose a date?
Delivery charges are shown at checkout before you pay. Yes, you choose your delivery date at checkout from the dates we offer; the earliest available date and any days we cannot deliver on are shown beside the date field. If you need something the calendar does not offer, contact us before ordering and we will tell you honestly what is possible.
What if my flowers arrive damaged or not as described?
Contact us with your order number and a clear photo, and we will look into it and arrange a replacement or refund where it is warranted. See our Refund and Cancellation Policy for the full process.